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Get in Touch with Us

At T-Rex Bingo, we're committed to providing you with the best possible experience on our site. Whether you have a question about one of our games or need help resolving an issue, we want to hear from you.

Our Support Team is Available 24/7

You can reach out to us through various channels:

  • In-Account Help Room: If you're logged into your account and have a query that requires urgent attention, use the in-account help room for immediate support.
  • Telephone Support (UK): Call our dedicated UK telephone number between 9 am and 1 am daily. Please note that calls are answered in English to cater primarily to our British players.

Live Chat Support

Live chat support is available "24/7," allowing you to get help whenever it suits you best, day or night. While precise response times aren't quantified, we strive for near-instant handling of your queries through this channel.

Email Support

You can contact us via email at any time. Please allow sufficient time for our team to respond as they work around the clock to address all inquiries efficiently. Our goal is always a timely and helpful answer from an experienced member of our support staff.

Help Centre Access and FAQ Guidance

Before reaching out, we suggest you check our comprehensive Help Centre, which contains numerous frequently asked questions (FAQs) that may provide the solution you need right away without needing to contact us. Our help centre offers detailed information about various topics, including account settings, deposits and withdrawals, games rules, technical troubleshooting, and responsible gaming support.

Verification or Account-Help Support

If you're having trouble accessing your account or require assistance with any aspect of your verification process, please let our dedicated team know via the in-account help room, live chat, or email. We'll be happy to assist you promptly.

Responsible Gambling Assistance

At T-Rex Bingo, we understand that some players may need support regarding their gaming habits and related issues. Feel free to reach out if you're concerned about your betting patterns or have any questions on how to manage them responsibly.

In case of any technical problems with our games, our help centre offers a section dedicated specifically to troubleshooting various common issues.

Self-Service Help Options

To save you time and make it easier for us to assist you more efficiently in the future, we encourage all users to use our self-service options whenever possible. Our dedicated support team is always here to provide assistance when needed, but sometimes there are things that can be sorted out quickly by yourself before reaching out directly.

Preferred Contact Methods

We recommend using one of our above-mentioned channels depending on your personal preference for ease and convenience. All methods allow you to get in touch with us about any issue or question you have, so don't hesitate – we want to hear from you!

By choosing the most suitable support channel for your query, you'll help ensure that your message reaches our team efficiently.

General Support Workflow

At T-Rex Bingo, all requests are handled promptly by our trained and dedicated staff. Your communication is valued and respected at every level within our operation so feel free to reach out about anything on your mind regarding the gaming experience offered here – we're always working hard behind-the-scenes towards providing an exceptional user service.

Mobile and Desktop Support Accessibility

Our services can be accessed through mobile or desktop devices, ensuring you have a seamless online bingo experience across various platforms.